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at African Ample Assistance

Department :   Reservations
Job Title:   Reservation Consultant
This Position Reports to:   Head of Reservations


Brief Description of the Job
We are looking for a motivated and experienced travel reservations consultant to handle inbound booking enquiries for Southern Africa.

General Profile
We are looking for a savvy reservations consultant who has experience working in Tour Plan and at least 3 years experience in putting together holidays in Southern Africa. The ability to speak Portuguese, Dutch, Polish and French an advantage.


  • Telephonic consultation with an international clientele, interested in booking tailor-made safaris and package tours.
  • Providing general and specific advice about different travel destinations.
  • Drawing up of attractive travel itineraries that meet the client’s budget and expectations.
  • Making suitable arrangements with lodges, hotels, tour operators, car rental, transfer companies, etc
  • Advising the client about travel issues including required documentation and financial matters such as appropriate exchange rates.
  • Collecting and dealing with client payments.
  • Approving supplier invoices for payments.
  • Performing general administration tasks.
  • Dealing with and documenting complaints in an efficient and diplomatic manner.
  • Making alternative arrangements for clients who have had their trips interrupted by unforeseen issues.

What you’ll (need to) bring:

  • Expert knowledge of the Southern Africa holiday destinations
  • Well traveled in Southern Africa
  • Extensive experience in dealing with high profile clients
  • Excellent supplier relationships
  • Positive, enthusiastic and friendly attitude
  • Ability to work well as part of a team
  • Ability to cope well under pressure
  • Excellent sales skills, both over the telephone and via email
  • Excellent telephone skills
  • Good computer literacy
  • Excellent oral and written skills
  • Competent grasp of geography

Department :   Travel
Job Title:   Senior Tour Consultant
This Position Reports to:   Reservations Manager

Brief Description of the Job
Handling requests from international agents and private clients, which must be turned into itineraries that suit their needs and budgets. Developing travel itineraries and routes with a responsible tourism focus. Working closely together with Reservations Manager to generate sustainable development of business.
General Profile
Excellent product knowledge, passion for southern Africa and its people, focused on delivering excellent service to clients, ability to work as part of a team, coordinating skills, accuracy & attention to detail, good verbal & written communication skills, ability to prioritise, ability to deal with high volumes of enquiries, focused, flexible, creative, proficiency in MS Excel
Creating innovative and unique itineraries, providing guidance & motivation to junior staff, maintaining good profit margins on all bookings, developing & maintaining relationships with clients.

  • Creating itineraries, calculations in excel and TOURPLAN (PCM, group and fast book), check brochures of Tour Operators and Travel Agents. Tourplan knowledge is an advantage but not essential.
  • Organize and book allotments for group tours, including invoicing and writing of guide documents
  • Oversee payments, bookkeeping and finances with regards to (group) bookings
  • Oversee in cooperation with company coordinator, the content, packages and bookings of direct selling and wholesale websites
  • Product development for Groups, FIT & Incentives
  • Assist with coordinating AAA specific research, projects, rates, administration and content for TOURPLAN booking system, texts for leaflets, brochures, website & internet, newsletter, press
  • releases and other marketing activities
  • Invoice travel agents and tour operators, coordinating and liaising with guides
  • Manage day to day client relations; communication with clients, Tour Operators and Travel Agents
  • Share workload with Reservation Manager whenever necessary

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